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FAQ

LADS

The Augmented Reality experiences are available in our MyLADS app. You can download it at Apple Store (IOS) or Play Store (Android). But beware, in some older devices, it may not have compatibility to enjoy the Augmented Reality experience.

To get to know all the compatible Android devices click here. In the case of Apple devices, from iPhone 6S/SE all should be compatible as well as IPAD’s from the 5th Generation.


The LADS are official replicas of soccer jerseys. When installing MyLADS app football players, soccer legends come alive (Head, body, and members!) through Augmented Reality (AR)! To see “magic” happening, you just need to download the MyLads app, scan your LADS and watch them come to life where you can take pictures, make movies with players, visit stadiums, museums, pitches, locker rooms, and much more!

The stadium visit experience through Augmented Reality, yes, all the LADS come with that experience. Regarding the LADS experience (Take photos/videos with the respective player or know his stats.) it is possible that some of them aren’t available yet. But every day we work to make all the LADS have their own experience through Augmented Reality available. So, it is only a question of time.

MyLADS always make Official Partnerships with the Clubs. To produce new LADS, we first need to make it official with the clubs, and only after we can produce the LADS. We are working on getting more Clubs and you can subscribe to our newsletter to know about new Clubs.

We can’t make changes to the equipment because our partnerships are about Official products with the clubs.

SHIPPING

Europe and USA: delivery within 2-4 days

Rest of the world: delivery within 3-7 days.


RETURNS AND EXCHANGES

How can I solve the issue? Our logistic team works earnestly to reduce errors to the minimum. However, in case some error occurs with your order, get in contact within 48 hours after receiving the order through support@mylads.com with the issue description and a photo of the product. For us to be able to solve any mistake quickly, always check de order details.

We can’t do LADS exchanges (Unless it got damaged in the transportation. Before opening the box always check if the LADS are ok.). In case you got your order damaged, get in contact within 48 hours after receiving the order through contact@mylads.com with the issue description and a photo of the product.

We offer Free EU return within 14 days from when the parcel has been delivered.

If an item you have ordered is not as described, is flawed or of a lower quality please contact our customer support to apply for a refund.

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